FAE工程師(FT/SLT) (3009908)

Pre-sales Technical Support & Project Implementation 售前技術支援 & 專案執行 1. Respond to technical inquiries pertaining to test sockets. 2. Provide field application insights to design engineering team for the prototype development. 3. Support the qualification and evaluation of test sockets at customer sites. 4. Collaborate with internal teams in real-time to propose and implement improvements during qualification activities. 5. Coordinate with local machine shops for retrofitting and modification services to reduce turnaround time for issues encountered during evaluation. Post-sales Service & Quality Enhancement 售後服務 & 品質提升 1. Respond to quality issues and support the resolution of all customer complaints as necessary. 2. Provide on-site technical support and troubleshooting for socket-related issues at customer facilities. 3. Offer creative on-site containment solutions to prevent customer production line downtime 4. Close the loop on quality issues by collaborating with the Design Engineering and QA teams on improvement actions to enhance product robustness.