After-Sales Manager(3009891)
美國加利福尼亞州
汽車╱零件製造
客服主管
面議(經常性薪資4萬含以上)
職務要求
- Develop and implement the company's after-sales service strategy, including policies for warranty claims, technical support, and spare parts management.

- Serve as the primary point of technical contact for dealers and service partners, providing expert troubleshooting and diagnostic support.

- Manage the entire warranty process, from claim submission and verification to resolution and reporting.

- Create and deliver comprehensive technical training programs and materials for dealer service technicians.

- Author technical documentation, including service manuals, bulletins, and standard repair procedures.

- Collaborate with product development and quality teams, providing critical feedback from the field to drive continuous product improvement.

- Oversee the spare parts inventory, forecasting needs and ensuring parts availability to minimize vehicle downtime.

- Monitor and analyze after-sales data to track product performance, identify failure trends, and report on key service metrics.

任職資格
- Education: A post-secondary diploma or degree in Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field is strongly preferred.

Experience:

- Proven experience in an after-sales, technical support, or field service engineering role, preferably within the automotive, powersports, or EV/micro-mobility industry.

- Hands-on experience with vehicle diagnostics, repair, and electrical systems.

- Experience developing and delivering technical training is a significant asset.

- Proficiency with diagnostic tools and software, as well as Microsoft Office Suite.

Skills & Competencies:

- Exceptional technical and diagnostic aptitude with strong problem-solving skills.

- Excellent communication skills, with the ability to explain complex technical concepts to a variety of audiences.

- Strong organizational and time-management skills.

- A customer-centric mindset and a commitment to providing exceptional service.

- Ability to work independently and as part of a team.

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