職務要求
- Develop and implement the company's after-sales service strategy, including policies for warranty claims, technical support, and spare parts management.
- Serve as the primary point of technical contact for dealers and service partners, providing expert troubleshooting and diagnostic support.
- Manage the entire warranty process, from claim submission and verification to resolution and reporting.
- Create and deliver comprehensive technical training programs and materials for dealer service technicians.
- Author technical documentation, including service manuals, bulletins, and standard repair procedures.
- Collaborate with product development and quality teams, providing critical feedback from the field to drive continuous product improvement.
- Oversee the spare parts inventory, forecasting needs and ensuring parts availability to minimize vehicle downtime.
- Monitor and analyze after-sales data to track product performance, identify failure trends, and report on key service metrics.
任職資格
- Education: A post-secondary diploma or degree in Mechanical Engineering, Electrical Engineering, Automotive Technology, or a related field is strongly preferred.
Experience:
- Proven experience in an after-sales, technical support, or field service engineering role, preferably within the automotive, powersports, or EV/micro-mobility industry.
- Hands-on experience with vehicle diagnostics, repair, and electrical systems.
- Experience developing and delivering technical training is a significant asset.
- Proficiency with diagnostic tools and software, as well as Microsoft Office Suite.
Skills & Competencies:
- Exceptional technical and diagnostic aptitude with strong problem-solving skills.
- Excellent communication skills, with the ability to explain complex technical concepts to a variety of audiences.
- Strong organizational and time-management skills.
- A customer-centric mindset and a commitment to providing exceptional service.
- Ability to work independently and as part of a team.
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